Business VoIP Featured Articles Report Ranks Level 3 as the New SIP Trunking Leader Level 3 is the leader in SIP trunking, according to new data from IHS Markit. Meanwhile, CenturyLink and Verizon are tied for second. [Read More] How Business VoIP Gives Insights into Data The word on the street if you want to stand out in your market is Data. The more data you have and the better resources you use to make sense of that data, the better position you'll be in to outsmart the competition and deliver exactly what your customers want. But did you know that you can get a wealth of valuable information from your call data? [Read More] Text Request Adds Texting to Business Landline, VOIP, Toll-Free Numbers In 2011 American sent a record high 2.3 trillion texts, and by 2015 it had declined to 1.9 trillion texts, according to the industry trade group CTIA. While telecoms have been scrambling trying to keep up with the disruption of mobile messaging apps, they have been evolving to use this medium more efficiently across all devices with new use cases. Text Request, a provider of cloud-based live text conversation platform, has announced a new number hosting service that is going to allow organizations to add the Text Request dashboard to their existing landline, VOIP, and toll-free numbers without changing the current phone service for free. [Read More] RingCentral Now Approved Supplier of Business Communications for RE/MAX For organizations that are dispersed across a wide geographical area, cloud communications brings all of their assets together as though they are operating in one location. RE/MAX, a company with more than 100,000 agents in close to 100 countries selling real estate, has approved the enterprise cloud communications and collaboration applications by RingCentral to be the supplier for business communications for all of its affiliates. [Read More] Florida Businesses Join Cable Cutting Efforts, This Time with Phone Cords Normally when we hear about cable cutters, we refer to households which have cut off connections to cable television in favor of online options like Hulu, Netflix or YouTube. That development has expanded somewhat as many homes go to wireless-only options for phone service, and a new report suggests that Florida businesses are increasingly getting in on departing from standard phone service in favor of business voice over Internet protocol (VoIP). [Read More] Alianza Updates Cloud Voice Platform Alianza uses its cloud-based communications software, Cloud Voice Platform, to allow telecommunications service providers to offer a stable connection to voice-over-IP (VoIP) and unified communications (UC) to their end users. This week, it announced numerous updates to that platform to update its usability and efficiency. [Read More] Jenne Joins Nextiva as Newest Distribution Partner In recent years we have seen VoIP come of age; add in cloud innovation and the future is bright for business VoIP. The mobile VoIP space alone is pegged to experience a compound annual growth rate of nearly 30 percent through 2020. A growing market means opportunity, and the best way to strike while the iron is hot is to expand one's reach, which is why Nextiva, a cloud communications provider, recently announced that Jenne will be the business VoIP provider's newest distributor. [Read More] Business VoIP Gives Smaller Companies an Advantage Even in larger companies today, technology budgets are sparse. Corner office executives - many who are not tech-savvy - may be wholly disconnected from the tech needs of rank and file workers, or from abstract concepts such as potential future security breaches. ("No one has stolen our data yet! Why spend the money?") They may have employees setting up conferences calls for them, or video chat sessions, and not understand the time and effort it can take to use substandard communications solutions. [Read More] Why You Shouldn't Avoid Business VoIP The telecommunications space continues to buzz with information on Voice over IP (VoIP) and you've seen the touted benefits surrounding business VoIP. The pressure is on to make a change as it promises to streamline business communications and reduce your overall spend. The problem is, you've been handed marketing promises before that didn't quite live up to the hype. Is business VoIP another one of these situations or are you truly missing out? [Read More] Teo Technologies, Alestra Get Together to Push UCC Solutions Partnership efforts in technology sectors generally end well for all concerned. One business gets to shore up a sector it wasn't developing, but is often complementary, and delivers a much better product in the end. Peanut butter is great by itself, and so is chocolate, but together it's even better. That's exactly the kind of partnership struck recently between Teo Technologies and Alestra, as the duo got together to bring together their systems into one powerful new offering. [Read More] Mitel's MiCloud Services Slate Lands on CNSG's Portfolio Sometimes the best news comes when two firms, each well-known for a different thing, come together to advance each other's area of specialty. Something like that recently happened, meanwhile, when Converged Network Services Group (CNSG) announced that it was partnering up with Mitel to deliver Mitel's MiCloud services as part of its line of managing partners and agent network. [Read More] MagicJack VocalTec Launches VoIP Service for SMB Market MagicJack VocalTec, Ltd. (MVT) recently announced that it had launched magicJack for Business (MfB), a business-grade version of its consumer phone service, magicJack, which allows users to connect a landline phone to their proprietary device, which is connected to a computer that has broadband service. This announcement follows an earlier announcement in February that the company was entering the VoIP market for SMBs. [Read More] innovaphone PBX Adds 'Call Me Button' A truly effective communication solution has to be simple and accessible to everyone. If any added layers of technology increase the complexity and makes it inaccessible to anyone, it defeats the purpose. The creation of WebRTC was primarily driven by these very same principles, so anyone with a connected device can communicate on their browser with voice, video and data without a plug-in or additional software. The integration of a "Call Me Button" by innovaphone into its PBX using WebRTC expands the capability of this API even further. [Read More] Apple to Defend Technology Against Potential Patent Troll Technology is a great thing. It helps us better manage our lives, provides access to information and interactions at our fingertips, it enables us to be mobile and keeps us connected no matter our location. These benefits mean that consumers and businesses alike create significant opportunities for technology providers, but this success leads to more than just a financial windfall. [Read More] Google Partners with RingCentral to Bring RTC to Apps Despite Google's attempts to infringe on Microsoft's position in the cloud and online collaboration, Microsoft is hanging firm, according to a recent report by The Register. The U.K. publication sites a Bitglass report indicating Google Apps deployments were 29 percent last year and are just 26 percent this year, while Microsoft Office 365 deployments are on the rise. [Read More] Birch Communications Steps Up Channel Partner Operations with New Benefits Birch Communications is well known in the field as far as business VoIP tools go, but increasingly, it's also becoming known for its channel partner operations that help get those business VOIP tools into more hands. To that end, it's modified said operations a bit and even made a new roster move geared toward advancing those programs. [Read More] PhoneSuite DIRECT's Managed VOICE System Brings VoIP PBX Options to Users With summer travel season now in full swing for some-and others waiting for summer to get just a bit older before hitting the road-the hospitality industry is looking at ways to provide all the services and amenities travelers increasingly expect and in the most efficient fashion possible. That's led to a new offering from PhoneSuite DIRECT, a voice over Internet protocol (VoIP) private branch exchange (PBX) tool known as Managed VOICE. [Read More] Zultys, Earthlink Get Together for Interoperability Announcement When it comes to communications technology, there are few sweeter words than "interoperability." It's a word that signals versatility and value throughout the chain, and it's the word that Zultys and EarthLink got together to offer up recently with an announcement that Zultys' line of advanced Internet protocol (IP) phone systems would work with EarthLink's session initiation protocol (SIP) trunking system. [Read More] The Next Decade in VoIP: Growth Ahead If it became necessary to summarize the voice over Internet protocol (VoIP) market in one word, a good one might be "growing." A recent report from Future Market Insights underscores this point, and shows us where this market is set to go in the period between 2015 and 2025. [Read More] Level 3 Seeks to Cease Services, Move to High-Speed IP Network Other companies making a similar commitment include national carriers like Verizon, and Sprint. Verizon is currently in a holding pattern, waiting for approval from the FCC to cease its personal 800 services and postpaid calling cards. Sprint, on the other hand, seeks to end its long distance voice services. [Read More] The Compelling Benefits of Using VoIP in a Business Environment VoIP has become an integral part of communications solutions and technology over the past couple of decades, taking advantage of the Internet to route voice calls. And while plenty of individuals use VoIP and video calling for its cost effectiveness and convenience, the case is still being made for widespread business use of the technology. [Read More] VoIP Market Set for Steady Growth For those out there with a stake of some kind in the voice over Internet protocol (VoIP) market, there's good news ahead. A new study from Persistence Market Research noted the VoIP market in 2015 was valued around $85.9 billion, and in the time span between 2016 and 2024, would see an average compound annual growth rate (CAGR) of 9.5 percent. That will bring the market to a total of $194.5 billion by 2024, with regular growth throughout. [Read More] Nextiva Clarity VoIP Firewall Begins Commercial Release Cloud-based communications service provider and software developer Nextiva announced this past week that it has launched Nextiva Clarity, its new combination firewall and voice-over-IP (VoIP) quality of service hardware. [Read More] How VoIP Can Help You Appear Larger On the Internet nobody knows you're a dog. And with VoIP, nobody needs to know you're a small business. [Read More] GoDaddy Working on Deal to Offer Business VoIP GoDaddy likes to be the go-to for your business and its latest move aims to improve options when it comes to business VoIP. The Internet hosting provider is expanding its communications services for small businesses with the purchase of FreedomVoice for $42 million in cash. Now, a recently created telephony business unit will oversee the company's communications strategy. [Read More] Don't Ignore These Tips When Selecting a New Phone System Selecting a new phone system may not be the most exciting thing on your list, but it's an important step if staying connected is critical to your small business. Now that you know it's time to upgrade, where do you start? You know you need to do research and evaluate the providers available, but how can you be sure you'll land on the right business VoIP provider? [Read More] Driving Success with a Little Insight and a Little Basketball Wouldn't it be great if all marketing efforts were successful the first time out of the gate? Companies would save a considerable amount of money while also enjoying great market success. But, like any other business strategy, marketing success can ebb and flow, which some ideas landing considerable success and others struggling to find air. Is there a magic formula to ensure the former is happening more often than the latter? [Read More] Broadview Builds on OfficeSuite When selecting a business communications system, firms seek user-friendly, highly reliable solutions that can also be flexible to adapt to need and provide users access regardless of location. [Read More] XO Communications Brings Out Cloud-Based XO Contact Center Services Business voice over Internet protocol (VoIP) has found a lot of applications in the field, and contact centers have often benefited from the array of new services that VoIP can offer. The fact that VoIP can offer lower prices on outbound calls doesn't hurt either. XO Communications recently capitalized on that fairly common desire with the release of its XO Contact Center Services platform. [Read More] Startups Should Carefully Evaluate Needs Before Purchasing Technology Tools Starting your own business is an exciting and scary proposition. You may have a great product or service, the knowledge and connections to market and sell it efficiently and the drive to put in long hours to achieve success. But unless you have the right technology tools at your disposal, you have very little chance of achieving your goals. [Read More] Death to Traditional Telecom - VoIP on the Warpath The business world is staying connected and they no longer want landlines to help them get the job done. Business VoIP is not only gaining momentum, it's poised to be the leading communications platform with vendors smiling all the way to the bank. While they enjoy strong profits, businesses enjoy the opportunity to streamline communications channels and significantly reduce spend. [Read More] BroadSoft, Media5 Complete Interoperability Testing Putting the pieces together is an integral portion of business communications. IP-based communications are by nature complex and require components to work in concert to deliver exceptional experiences. And with the surge of businesses jumping on the VoIP bandwagon, the market is rich with interoperability. [Read More] Voxbone Helps foodpanda Service Over 55 Countries with DID Technology Voxbone is a provider of virtual local phone numbers that has helped many small to medium-sized businesses (SMBs) to have a global presence with its direct inward dialing (DID) technology. In fact, food delivery service foodpanda faced the issue of servicing customers in 24 countries not too long ago, a problem it solved by leveraging Voxbone's DIDs in its contact center network. [Read More] Analytics is About Answers A picture may say a thousand words, but numbers never lie. And it is for this reason analytics is an area garnering growing attention. From politics to the call center and beyond leveraging data to provide actionable insight is an invaluable tool no matter what dog-eat-dog industry you are involved. [Read More] Business VoIP Systems Carry Specific Risks that Targeted Solutions Address Increasingly, organizations of all sizes are turning to VoIP to meet their communication needs. The benefits of VoIP in the business world are clear and numerous, including cost savings, scalability and a host of value-added features and services. But VoIP can also open up networks to hackers, cyber attacks and other threats, and businesses that fail to protect themselves with proper security initiatives are vulnerable. [Read More] Analytics Adds Insight to Call Center Operations Let's take a look at how applying an analytics solution in the contact center can ensure best practice and optimum results. [Read More] Fonality Finds Partner in Ingram Micro Fonality provides flexibility, as firms can deploy entirely in the cloud as well as "Hybrid-Hosted" on premises. The bigger question is not on-premises, it's when are you migrating to the cloud? [Read More] Morocco's VoIP Ban a Step Back for Economy Internet users throughout Morocco might have had some difficulty in making mobile calls through free apps such as Whatsapp, Viber and Skype using 3G and 4G Internet, regardless of whether they are subscribers of Maroc Telecom, Meditel, or Inwi. The reason why? All three telecom service providers have decided to block VoIP calls that are made through 3G and 4G. [Read More] Nextiva Notches High Praise Today, Frost & Sullivan announced Nextiva's efforts in innovation and the end-user experience earned the cloud communications provider the Frost & Sullivan Best Practices Award for Customer Service. [Read More] VoIP Security Isn't Taken Seriously Enough When we think about cyber security, most of us usually imagine stolen credit card data, confidential business files lifted from laptops, database breaches or photos grabbed from a celebrity's phone. Few of us of consider the security of our phones. [Read More] Loway Unveils Upgrades and Education Among the new additions in the release is the AGAW module for advanced agents' management. The module includes agent performance metrics for immediate feedback based on behavior, a channel for agents to speak with supervisors or product experts while communicating with a customer, agent awareness of queue statistics and call flow and minimal performance downtime. [Read More] BSB Communications Uses Ingate SIParator to Encrypt Voice Traffic On behalf of its client, a U.S.-based insurance company, BSB has replaced its legacy phone system with a new cloud-based SIP trunking installation. To complete the transition, BSB will now use SIParator to handle communications between the client's IP-PBX and the new SIP-trunking service. SIParator will take the responsibility of normalizing all traffic between the two ends while also encrypting data from point to point. [Read More] Welcome to the World of Data-Driven Decisions with Nextiva Analytics At the click of a mouse, the user-friendly interface can provide a bird's-eye view via the summary report, select a specific group of team members and analyze their calls to greater understand staffing and business needs or get as granular as you like with a custom report of your own design. The solution's custom dashboard puts your priority metrics and reports on one screen, and wallboards present the information necessary to provide transparency into operations and fuel data-driven decisions. [Read More] VoIP Supply Promotes Don Stefanie to Channel Manager Slot We all know the impact of sales channels on operations these days, and having the right people in charge of channel operations can mean the difference between getting the most sales possible in and leaving plenty of money on the table. New word from VoIP Supply puts Don Stefanie in a previously-open channel manager slot, and this should prove a welcome move for all concerned. [Read More] New Study: 2015 Biggest Year Yet for Carrier IMS, VoIP The carrier IMS and VoIP space experienced the best performance to date last year, according to IHS. Revenue in these categories in 2015 was estimated at $5.5 billion, a 31 percent increase over the previous year, the consulting and analyst firm indicates. [Read More] How to Get the Most Value Out of Business VoIP Investment In the world of business VoIP, there's a number of reasons why you set it and forget it. The connection - as long as you have enough bandwidth - remains strong, you enjoy seamless interactions and your cost of staying connected has likely gone down. The only challenge tends to be in getting the most out of the investment by using all of the capabilities available. If you're a Nextiva customer, the company just made it a little bit easier. [Read More] VoIP Supply Steps Up PBX Offerings with Open-Source Focus Options are important to the course of any business. Having choices helps ensure that the best tool for the job will always be on hand, no matter what form that job may take. VoIP Supply recently stepped up its own offerings of private branch exchange (PBX) tools to bring more choice to the field, bringing out the new RenegadePBX lineup that uses a kind of open source model to give buyers more choice. [Read More] Partner Reports Success in Partnership with Voipfuture Voipfuture, a developer of voice quality monitoring software, recently announced that Partner Communications Company, an Israeli telecom, has begun using Voipfuture Qrystal to monitor several parts of its voice-over-IP and customer-facing operations. [Read More] Business VoIP: Ideal for SMB Requirements Many small and medium sized businesses (SMBs) are making the switch to VoIP communications, looking to cut costs while also increasing productivity. [Read More] magicJack VocalTec to Offer VoIP Services to SMBs magicJack VocalTec is capitalizing on the success of its cloud-based Voice over IP (VoIP) communications technology and services by launching an SMB subsidiary, which will focus exclusively on serving that market segment with low-cost solutions. [Read More] Voxox Announces Limited Release of VoIP Codec Voxox, which has gathered a following for its cloud-based unified communications (UC) development platform, delivered in the platform-as-a-service model, now is rewarding its current customer base of service providers and original equipment manufacturers with a new voice-over-IP (VoIP) codec. [Read More] 'VoIP Time' is Here for Businesses Everywhere VoIP has been around for a while, but due to wider acceptance and better technology, it seems to be enjoying somewhat of a renaissance. One company reaping the benefits of this growth is MKN Group, a distributor for IP Telephony, Surveillance, and networking products in North America. [Read More] Nextiva Office Honored with Product of the Year Award As much of the United States is wrapped in the chilly embrace of winter, Scottsdale, Arizona remains a sunny, hot (they say it's a "dry" heat) and not just home to a slew of Major League Baseball teams for spring training. Scottsdale is home for the team at Nextiva, a business communications provider that makes the transition to feature-rich unified communications a first class trip to the future of collaboration. [Read More] Softswitch Pioneer Telinta Raises Its VoIP Game In a rapidly changing world where everyone is looking for an edge, one company that was pioneer in its field has apparently done it again. [Read More] 2talk Certifies Phoenix Audio SIP Conference Phone Phoenix Audio considers itself at the leading edge of innovation in communications products, keeping up with emerging trends while striving to break down the technological boundaries that detract from a seamless audio and/or video communication experience. 2talk's selection of the Spider MT505 is an exciting announcement for Phoenix Audio, since the phone's capabilities were proven by the fact it was able to surpass more popular offerings from communications giants such as Cisco, Polycom and Yealink. [Read More] VoIP is About More Than Just the Price Two of the biggest reasons for VoIP adoption are clearly understood: cost savings and call quality. VoIP calls typically cost less because they use the Internet instead of a dedicated phone line, which cuts down on resource use and calling fees that make traditional calling more expensive. VoIP calls also offer the potential for higher quality voice because digital calling can include more data than an analogue call, setting the scene for what is known as "HD voice." There are other reasons for migrating to VoIP, however... [Read More] Metaswitch Business Communications Gives Access One New Capabilities Communications tools are the kind of things we don't really think about, though we often use. For managed service providers (MSPs), this is a different matter, and Chicago's own Access One has just made a substantial change in its lineup. Metaswitch announced that it was bringing its Business Communications solutions line to Access One, giving the company plenty of new matter to work with. [Read More] Gonevoip to Offer VoIP Spear The adoption of Voice over IP (VoIP) or IP telephony continues to replace traditional phone systems because the features consumers and organizations look for are much easier to access with this technology. This is especially the case for business VoIP, as comprehensive services can be acquired with unified communications, hosted PBX, mobility and more with the flexibility and scalability to address the needs of any sized organization. With the increased adoption, service reliability has become an important issue for customers. [Read More] How to Craft an Effective Email Signature The signature at the end of your email is brand reinforcement tacked onto what usually is a very personal communication. While advertising messages are relatively easy to ignore, partially because they're impersonal, branding in a signature file is attached to communication that is pinpointed for the recipient. This makes the email signature something that gets noticed.